Valled, Lda. accepts returns under applicable legal conditions and under the terms described below.

 

1. Right of withdrawal (consumers)

If you are a consumer (natural person purchasing outside the scope of your professional activity), you have the right to withdraw from the contract within 14 days from receipt of the goods, without giving any reason. To exercise this right notify us by email at geral@valled.pt with your order number.

 

2. Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• personalised products or products manufactured according to customer specifications (custom VPlus configurations, poles or luminaires with specific colours/powers);
• orders in the scope of professional activity (B2B);
• engineering, design or installation services already started.

 

3. Conditions of returned goods

Returned goods must be in new condition, with original packaging, manuals, accessories and without signs of use exceeding what is necessary to verify the nature, characteristics and operation.

 

4. Return costs

The direct costs of return (transport) are borne by the customer, unless the return is due to manufacturing defect or error on our part. The refund is processed within 14 days of receipt of the goods, by the same payment method used in the purchase.

 

5. Defective or damaged products

In case of manufacturing defect or breakdown covered by warranty, contact us immediately. We assess the situation and proceed with repair, replacement or refund as applicable, under Portuguese Decree-Law no. 84/2021.

 

6. How to return

1. Send an email to geral@valled.pt with order number and reason.
2. You will receive shipping instructions and, if applicable, a return label.
3. After receipt and verification we process the refund or replacement.

Last updated: June 2026.